Interactive Cat Toy Ball

1. What is the estimated shipping time?
We aim to process and ship orders within 1-4 business days. Delivery times vary depending on your location, but typically range between 10-15 business days.

2. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website tracking page.

3. What is your return and exchange policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.
To be eligible for a full refund, please send us a picture or video of the item's problem to info@gizory.com.
After that, you can either keep the item, or you might want to donate it.

4. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping fees may vary depending on your location. Please check our shipping policy for more details.

5. What payment methods do you accept?
We accept all major credit cards, PayPal. For secure transactions, your payment details are encrypted and protected.

6. How do I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our support team as soon as possible with your order details.

7. Do you offer discounts or promotions?
Yes! We regularly offer discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

8. What do I do if I received a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact our customer service team with photos of the damaged or incorrect item, and we’ll work quickly to resolve the issue.

9. Is my personal information secure?
Yes, your privacy and security are very important to us. We use advanced encryption technology to ensure that your personal and payment information is safe.

10. How do I contact customer support?
You can reach our customer support team via email at info@gizory.com or through our live chat during business hours. We’re here to assist you with any inquiries.

The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.

Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination, which typically takes 10-15 days, although actual shipping times may vary.

Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time link to tracking page. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability as every return has a carbon footprint.
To be eligible for a full refund, please send us a picture or video of the item's problem to info@gizory.com.
After that, you can either keep the item, or you might want to donate it.